Refund and Returns Policy for SecureRapic

Effective Date: January 4, 2025
At SecureRapic, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review the following guidelines for returns, exchanges, and refunds. By making a purchase, you agree to the terms outlined in this policy.

Contact Information
SecureRapic
Street: 218 County 285 Rd, Niota, Tennessee (TN), 37826
Phone number: (423) 351-1082
Email: info@securerapic.net
Website: https://securerapic.net

1. Eligibility for Returns

  • Timeframe: Items must be returned within 30 days of the delivery date.

  • Condition: Products must be in their original condition, unworn, unwashed, and with all tags and packaging intact.

  • Non-Returnable Items: The following items are not eligible for return:

    • Customized or personalized products.

    • Clearance or final sale items.

    • Gift cards.

2. Initiating a Return

To start a return, please contact our customer support team at info@securerapic.net with the following details:

  • Order number.

  • Reason for return.

  • Photos of the product (if applicable).

Once your request is approved, we will provide you with detailed instructions for returning the item.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective product).

  • We recommend using a trackable shipping service to ensure your return is received. SecureRapic is not responsible for lost or damaged return packages.

4. Refunds

  • Processing Time: Refunds are processed within 5-10 business days of receiving the returned item.

  • Refund Method: Refunds will be issued to the original payment method used during checkout.

  • Exclusions: Shipping costs are non-refundable unless the return is due to an error by SecureRapic.

5. Exchanges

  • Eligibility: Items may be exchanged for a different size, color, or replacement product within 30 days of delivery, subject to availability.

  • To initiate an exchange, follow the return process and specify the replacement item desired.

  • If the replacement item is of a higher value, the price difference must be paid. For lower-value items, the difference will be refunded.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us at info@securerapic.net within 7 days of delivery. Include the following details:

  • Order number.

  • Photos of the damaged or defective item.

We will provide a replacement or full refund for verified claims at no additional cost to you.

7. Cancellations

  • Orders can be canceled before shipment by contacting us at info@securerapic.net. Once an order has been shipped, it cannot be canceled and must be processed as a return.

8. Exceptions

  • Products purchased as part of a special promotion or bundled offer may have different return or refund conditions. Please refer to the specific promotion terms for details.

9. Questions and Support

If you have any questions about our Refund and Returns Policy, please contact us:

Thank you for choosing SecureRapic. We are committed to providing high-quality products and exceptional customer service. Your holiday shopping experience matters to us, and we’re here to ensure your satisfaction!